1
In a restaurant, who is in the front of the house?
The manager, the hostess and the bartender, maitre‘d and may be some waiters who only serve customers at the front.
Emergencies
- 20 soru-cevap
- Turizm İçin İngilizce I (ENG)
2
In the restaurant, who is in the back of the house?
The cook and his helpers.
3
How can a hotel be ready for emergencies?
They should plan and train their staff and be prepared.
4
Which verb is used in the following health issues, have or to be?
- allergic to aspirin
- a toothache
- high blood pressure
- hot
'Have' is used for a toothache and high blood pressure; 'to be' is used for allergic to aspirin and hot.
For example:
I’m allergic to aspirin.
I have a toothache.
I have high blood pressure.
I’m hot.
5
You are a hotel staff. A guest says, I hear the fire alarm’. What will you say?
Siz bir otel personelisiniz. Bir misafir “Yangın alarmını duyuyorum” diyor. Ne dersiniz?
You will say, ‘Please, stay calm and evacuate the building.’
‘Lütfen sakin olun ve binayı boşaltın’ diyebilirsiniz.
6
You’re working at the front desk of a hotel reception. A guest calls and says, “I smell smoke.” What will you say?
Bir otel resepsiyonunun ön bürosunda çalışıyorsunuz. Bir misafir arayıp “Duman kokusu alıyorum” diyor. Ne dersiniz?
You will say, “Please, do not be alarmed. There is nothing to worry about.”
“Lütfen paniğe kapılmayın. Endişelenecek bir şey yok” diyebilirsiniz.
7
How can you complete the following statement?
They …… (win) the game. (But they didn't.)
They could have won the game.
8
How can you complete the following statement?
The restaurant …. (serve) delicious food. Look at how empty our plates are!
The restaurant must have served delicious food. Look at how empty our plates are!
9
How can you complete the following statement?
Maria …….. (buy) the insurance. Now she's facing unexpected expenses.
Maria should have bought the insurance. Now she's facing unexpected expenses.
10
My guests ……… (trust) that unreliable taxi service. Now they're late for their appointment.
My guests should not have trusted that unreliable taxi service. Now they're late for their appointment.
11
What can the hotel staff ask if a guest says, “I have a very bad stomachache”?
Sample conversation:
Guest : I have a very bad stomachache.
Staff : Did you eat something strange or different.
12
You’re at the front desk. You answer a guest’s question saying “Would you like to see a dentist? I can make an appointment for you.” What could the guest have said?
Ön bürodasınız. Bir misafirin sorusuna "Would you like to see a dentist? I can make an appointment for you." Şeklinde yanıt veriyorsunuz. Konuk ne söylemiş olabilir?
The guest could have said, “I have a terrible toothache”.
13
The guest could have said, “I have a terrible toothache”.
Misafir “Çok fena dişim ağrıyor” demiş olabilir.
What are your responsibilities in case of fire in the hotel as a hotel employee?
Bir otel çalışanı oalrak otelde yangın çıkması durumunda sorumluluklarınız nelerdir?
- You must be prepared for fire. You must have a plan to evacuate your guests.
- In case of a fire alarm you must remain calm. You must direct your guest to fire escapes and help the disabled. Do not allow your guests to use the elevators.
- You must get everyone out and make sure that you have called the fire department.
- You can use the fire extinguisher if you are trained to use it.
14
When should we do the following as a hotel employee?
Otel çalışanı olarak aşağıdakileri ne zaman yapmalıyız?
- Calling 112, emergency services or a doctor.
- Staying calm. Telling your guest that help is coming.
In case of medical emergencies.
Tıbbi acil durumlarda.
15
"After the recent earthquake, the hotel staff briefed guests on safety procedures in case of aftershocks, ensuring their comfort and security during their stay."
What does ‘aftershock’ mean in the sentence above?
An "aftershock" refers to a smaller earthquake that occurs after a larger earthquake (the main shock) in the same area or nearby.
16
"The hotel manager offered complimentary massages to guests after their long hikes in the mountains to help alleviate swollen feet and muscles."
What does ‘swollen’ mean in the sentence above?
"Swollen” feet and muscles refers to a condition where the feet become enlarged or puffy due to fluid retention or inflammation.
" Swollen (Şişmiş)” ayaklar ve kaslar, sıvı tutulması veya iltihaplanma nedeniyle ayakların ve kasların genişlediği veya şiştiği bir durumu ifade eder.
17
"As part of their training, hotel staff learned how to operate a fire extinguisher effectively to ensure the safety of guests in case of a fire emergency."
What does ‘fire extinguisher’ mean in the sentence above?
A "fire extinguisher" is a portable device used to extinguish small fires or control them before they become larger and more dangerous.
"A fire extinguisher (Yangın söndürücü)", küçük yangınları söndürmek veya onları daha büyük ve daha tehlikeli hale gelmeden kontrol etmek için kullanılan taşınabilir bir cihazdır.
18
"The hotel restaurant offers a variety of delicious dishes, but guests with sensitive stomachs should be cautious to avoid experiencing heartburn during their stay."
What does ‘heartburn’ mean in the sentence above?
"Heartburn" refers to a burning sensation or discomfort in the chest, often caused by stomach acid rising up into the esophagus.
"Heartburn (Mide yanması)", genellikle mide asidinin yemek borusuna yükselmesinden kaynaklanan, göğüste yanma hissi veya rahatsızlığı ifade eder.
19
"The hotel's mountain location offers breathtaking views, but guests are advised to be cautious during the rainy season to avoid potential hazards such as mudslides."
What does ‘mudslide’ mean in the sentence above?
A "mudslide" refers to a type of landslide in which a mass of mud, rock, and debris moves rapidly down a slope.
"Mudslide (toprak kayması)", bir çamur, kaya ve enkaz kütlesinin bir yamaçtan aşağı hızla hareket ettiği bir tür heyelanı ifade eder.
20
"The flight attendants on the international flight were well-prepared to assist passengers experiencing air sickness by providing airsickness bags and offering comfort measures."
What does ‘airsickness’ mean in the sentence above?
"Airsickness" refers to a feeling of nausea, dizziness, or discomfort experienced by some individuals when flying in an aircraft, particularly during turbulent conditions or if they are sensitive to motion.
" Airsickness (Uçak tutması)", bazı kişilerin uçakta uçarken, özellikle türbülanslı koşullarda veya harekete duyarlı olmaları durumunda deneyimlediği mide bulantısı, baş dönmesi veya rahatsızlık hissini ifade eder.