1
Who is the front desk person in a hotel?
the person behind the front desk is the face of the hotel. She or he may be the first person a guest sees when arriving, and the last person they see when leaving
The Front Desk
- 20 soru-cevap
- Turizm İçin İngilizce I (ENG)
2
Tell/write three responsibilities of front desk staff members.
Some of the responsibilities of front desk staff members:
- greeting guests when they arrive
- accessing their guest and reservation information on a computer
- taking credit card information for deposit or payment
- providing guests with room keys
3
Write/tell two key features of an effective front desk staff member.
Some of the key features of an effective front desk staff member are:
- problem-solving
- multi-tasking
- working quickly
- communicating clearly
- thinking critically
- having reliable information about the hotel and the surrounding area.
4
What does 'walk-in' mean in a hotel?
It is used for guests who don't have a reservation.
5
What is the best translation for the question 'How many in your party?' at a hotel reservation?
The best translation is 'kaç kişi olacaksınız/kalacaksınız?'
6
What does 'check-ou time' mean?
It remarks the time of leaving from a hotel.
7
What does 'en suite' mean at a hotel room?
It is used to describe a bathroom that is directly connected to a bedroom, or a bedroom that is connected to a bathroom.
8
What does 'buffet-style' breakfast include?
It includes several dishes/breakfast items from which guests serve themselves.
9
Fill in the blanks with an appropriate expression. Boşluğu uygun bir ifade ile doldurunuz.
....... you cancel your reservation before six p.m., you will get a refund.
If you cancel your reservation before six p.m., you will get a refund.
10
What is the best translation for the question 'What if I come in late?' at a hotel reservation?
The best translation is: 'Geç gelirsem/giriş yaparsam ne olur?'
11
Who is a 'consierge' at a hotel?
A consierge serves as a specialized customer service representative at a hotel.He is the person who is responsible for providing advice on travel, making reservations for various functions and events and helping guest with different problems and questions
12
What does a bellboy do at a hotel?
The bellboy is the hotel personnel who carries guests’ luggage to and from their rooms, helps them settle into their rooms, and answers their questions about the hotel in general.
13
Who is the responsible person for arranging tickets to various events at a hotel?
It is the consierge.
14
Tell/write three phrases that can be used at a hotel while talking to the customers.
Greetings and offering assistance:
- “Welcome to ——— Hotel.”
- “Good morning (afternoon, evening) madam (sir).”
- “Welcome to your home away from home.” “Have a nice day/evening, madam (sir).”
- “How can I help you today Ma’am (sir)?”
- “Can I be of assistance?”
- “How may I assist you?”
- “May I assist you with anything?”
- “What can I do for you today?”
15
Tell/ write three expressions guests may use while making a hotel reservation.
Here are some expressions guests may use at a hotel reservation:
- I’d like to make a reservation for (next weekend)/ (from ... until ...in June).
- Is it necessary to reserve my room ahead of time?
- How much is it for a cot?
- Do you offer free breakfast?
- Is there a restaurant in the hotel?
- Do the rooms have refrigerators?
- Is there an outdoor pool?
- When is the off-season?
16
What does 'fully booked' mean?
It means that there are no rooms left available at the moment.
17
What is the best translation for 'we have a few vacancies' at a hotel reservation?
The best translation is: Bir kaç boş odamız bulunmaktadır.
18
What does a standard room include at a hotel?
It usually is a small room and may not have all the luxuries.
19
What does a deluxe room include at a hotel?
This type of room is much better than a standard room. They have better furniture, better view and better location in the hotel.
20
What does a suite include at a hotel?
In a hotel a suite usually means two or more rooms. There is a bedroom and a living or sitting room.