1
- What are the subheadings of professional written communication ?
Professional written communication is covered in four subheadings:
Writing Text Messages
Writing Emails
Writing Business letters
Writing CVs
Essential Skills for Professional Communication
- 20 soru-cevap
- Communıcatıon Skılls and Academıc Reportıng II (ENG)
2
- Which messages are not sent with a text message?
1. Updates on employment, such as employing or firing
2. Thank you notes
3. Personal data, such as the results of medical checks
3
Which messages are sent with a professional text message?
Professional Marketing/Promotional Texts
- Retail Offer: Happy Mother’s Day!
- Spa Offer: Limited Member Offer: Get 25% off your next massage when you refer a friend.
- Medical Promotion: Teeth whitening sessions are 2-for-1 if you book your first session before
- Services Offer: Get 20% off landscaping services during our Spring-Cleaning sale.
4
What kind of promotional texts are the samples of professional text messages ?
Professional Banking/Financial Texts
21. Balance Information: Your account balance is [Amount]. For more information, log into: [URL] [Bank Name].
22. Fraud Alert: We noticed unusual activity on your account ending in -4992. Please call us back as soon as possible to secure your account. [Business Name]
23. Transaction Alert: You completed your payment to [Business Name] on [Date] for the amount of [Amount]. Your account balance is now [Amount].
5
- When choosing a mode of communication, what do you keep in your mind?
When choosing a mode of communication, keep in mind your message, the size of your audience, and how your audience is likely to respond to the information. Email is generally useful for exchanging information and disseminating good or neutral news.
6
When do you use video conferences?
If your audience is situated in different places, and you are sharing good news and want to see how your coworkers react, video conferences may be a better alternative than email.
7
What type of message do you prefer If you want something done quickly?
- Call the person if you must get something done within 30 minutes.
- Text the person if you need things done within two hours.
- If you want something done quickly, Instant Message the person.
- Email the person if you need something done within the next few days
The correct answer is "Instant message".
8
What type of e-mail is used if you expect a response to your message?
There are two types of e-mails:
1. Request and Response Emails: The majority of emails in the workplace belong to this category. Request emails are usually expected to receive a response
2. Clarification Emails: This type of email establishes a long-term and written record of a previous conversation.
Request and Response Emails is the correct option.
9
What are the essential elements of a professional e mail writing?
The essential elements of professional email writing are as follows:
- Your email address
- Subject line
- Opening
- Body
- Ending
- Sign off
- Signature/footer
- Let us take these one at a time.
10
What are the Email subject line guidelines?
Be explicit and specific
Be unique
Increase relevance
11
What are the more formal e-mail openings?
E-mail openings are:
Dear [Name], Dear [job title/department/group], To whom it may concern, Good morning, [Name],
12
How do you make the body of your email informative enough that the reader is not confused while yet being concise and to-the-point?.
Be clear
Use language that reflects (true) good personal emotional experiences
Use headers to divide lengthy text into subtopics
Include your specific request or query in bold language
13
What should be the acceptable sign-off for your audience while ending e mail?
More Formal: Sincerely, Thanks/Thank you, All the best, Best regards, Kind regards, Best
14
How do you select an acceptable formal tone for your work?
FORMAL TONE is emotionless and objective.
- Use the passive voice to generate a more objective emphasis.
- Avoid using personal references (I, you, us, etc.) unless absolutely required.
- Focus on what is done rather than who did it.
- Use exact language and phrases.
15
What are the most popular finishing phrases in letters?
The most popular finishing phrase is “Sincerely.” Others are “Yours Faithfully,” “Yours truly,” and “Respectfully.”
16
What are the eight steps of writing a business letter?
Limit them to One Page
Be Reader- Friendly
Keep the Tone Formal and Factual
Carefully Plan your Letter
Make it Clear, Concise and Logical
Accuracy and Timeliness are Key
Relegate Technical Details to Attachments
Use Non- Discriminatory Language
Eliminate Redundant Words and Phrases
17
How do you start a Business letter when making a request?
We would appreciate it if you would ...
I would be grateful if you could ...
Could you please send me ...
Could you possibly tell us ...
It would be helpful if you could send us
18
What are the Types of CV Formats?
The Chronological CV format
The Functional CV format
The Hybrid CV format
19
What is included in a CV?
Contact details
Profile
Education
Work experience
Skills and achievements
Interests
References
20
How Long should a CV be?
A suitable entry-level curriculum vitae should be two to three pages long (CVs for mid-level professionals, especially in academia and medical research roles, may run longer).